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Refund policy
ART-IF Refund Policy
Last updated: April 29, 2026
This Refund Policy explains when refunds are available, how they work, and what isn't refundable. It is part of our .
The short version
- No returns of any kind. Every print is custom-made on demand. We can't resell it.
- Refunds and reprints are available for defects, damage, wrong items, and carrier loss — within 30 days of delivery.
- Used credits aren't refundable. Unused credit packs aren't either, except in two cases described below.
- If a generation fails, gets refused, or is rejected by us during review, the credit is automatically returned.
- If something legitimately went wrong, contact us. We'll make it right.
1. Returns
We do not accept returns. Every print sold through ART-IF is custom-produced on demand by our fulfillment partner specifically for your order. This falls within the standard "custom products" exception to consumer-return policies. Items sent back to us without an authorized refund or reprint will not be accepted and will not be refunded.
If you received a defective, damaged, or wrong item, see Section 3 for the refund and reprint options.
2. Credits
2.1 Used credits
Once a credit is spent on a generation, it is not refundable. AI generation costs us per image, regardless of whether you like the result. If you want to try a different style or different photo, that's a new generation.
2.2 Unused credit packs — 7-day window
If you bought a credit pack and decide within 7 days of purchase that you don't want it — and you have not used any of the credits from that pack — contact us at and we'll refund the unused pack. After 7 days, or once any credit from the pack has been used, the pack is non-refundable.
2.3 Auto-refunded credits
Credits are automatically returned to your account when:
- A generation fails for a technical reason on our side.
- The AI provider refuses to generate from your photo (see ).
- Your order is rejected during human review for an Acceptable Use Policy reason.
You don't need to contact us in any of these cases — the refund happens automatically. If you don't see the credit returned, email and we'll look into it.
2.4 EU/UK 14-day cooling-off for unused credit packs
If you live in the European Economic Area or the United Kingdom, you have the right to cancel a purchase of an unused credit pack within 14 days of purchase under applicable consumer law. Email with your order number to exercise this right. Once any credit from the pack has been used, the pack is treated as performed and the cooling-off right no longer applies to that pack.
3. Printed Orders
Printed orders are non-refundable as a default because every print is custom-made on demand. The cases below are the exceptions.
3.1 Print defects, damage, or wrong item — 30-day window
If your print arrives damaged, mis-printed, with a quality defect, or you receive the wrong item, contact us within 30 days of delivery with:
- Your order number.
- A clear photo of the issue.
- A brief description of the problem.
We will reprint the item or refund the affected line at our discretion based on what makes you whole. Most reprint requests are resolved without sending the original item back.
"Defect" and "damage" mean a problem with the print itself (printing errors, ink issues, manufacturing flaws) or transit damage (creased, torn, or wet on arrival). Color variation between your screen and the printed result is not a defect — see Section 3.6.
3.2 Carrier loss or non-delivery
If tracking shows your package was never delivered, or if it has been stuck in transit substantially longer than the carrier's published estimate, contact us at with your order number. We will work with the carrier and either reship the order or refund it, depending on the carrier's policy and our fulfillment partner's loss handling.
3.3 Pre-printing cancellation
Before your order is sent to the printer (typically during the admin-review window described in ), we can cancel and refund it. Once the order is sent to the printer, it is locked in and cannot be canceled.
If you need to cancel an order, email immediately with your order number. We'll cancel and refund if it is still cancelable.
3.4 Address errors
You are responsible for the shipping address you provide. If you provided an incorrect address and the carrier returns the package to us, you can pay reshipping to a corrected address or accept a refund minus the original shipping cost. If the package does not return — for example, if it was delivered to the wrong address you provided — we cannot refund the order, because it was fulfilled correctly based on the information you gave.
3.5 Admin-rejected artwork
If your order is rejected during human review (typically for a reason), we refund the print line for the affected items. Credits used to generate the artwork are not auto-refunded in this case — the AI generation was performed; the rejection is on the print side.
3.6 Color and aesthetic expectations
We make a best-effort reproduction of your AI-generated artwork. Color, fine detail, and texture on the physical print depend on the print medium (paper, canvas, framed paper) and the lighting where you view it. We do not provide physical proofs before printing.
The following are not defects and do not qualify for refund or reprint:
- Color differences between how the artwork appeared on your screen and how it appears on the printed product.
- The aesthetic style of the AI-generated artwork itself (we don't refund because you don't like the style).
- Any change in your preferences between order placement and delivery.
If you're not sure whether something qualifies, contact us — we'll take a look.
4. How to Request a Refund or Reprint
Email with:
- Your order number.
- A clear description of the issue.
- A photo of the problem (for defect, damage, or wrong-item claims).
Most requests are resolved within 2 business days. We may ask for additional information if we need it to make a decision.
5. How Refunds Are Processed
Approved refunds are issued to your original payment method. Most refunds post within 10 business days after we approve them. Bank or credit card processing time is outside our control and may add a few additional business days.
If more than 15 business days have passed since we told you a refund was approved and you have not seen it on your statement, email and we'll investigate.
6. Manual Adjustments
For legitimate support cases not covered by the rules above — for example, a customer in distress whose order matters for a specific date, an edge case our automated systems didn't handle well, or a goodwill gesture — we may grant makeup credits, partial refunds, or full refunds at our discretion.
This is not a guarantee. It is how we operate when something legitimately went wrong and the rules above don't quite fit. If you think your situation deserves a manual adjustment, write us a clear, specific email and we'll consider it.
7. Chargebacks
If you dispute a charge with your bank or credit card company without first contacting us, we may suspend your account while the dispute is resolved. We would much rather just fix the issue. Email us first at — almost every issue we see can be resolved faster directly than through a chargeback.
Chargebacks filed in bad faith — for orders received as described, or after a refund has already been issued — may result in account termination.
8. Changes to This Policy
We may update this Refund Policy from time to time. The most current version is always available at this URL. Material changes take effect after notice; clarifications take effect when posted.
9. Contact
ART-IF 1631 NE Broadway St #423 Portland, OR 97232